This article was co-authored by Tami Claytor and by wikiHow staff writer, Raven Minyard, BA. Tami Claytor is an Etiquette Coach, Image Consultant, and the Owner of Always Appropriate Image and Etiquette Consulting in New York, New York. With over 20 years of experience, Tami specializes in teaching etiquette classes to individuals, students, companies, and community organizations. Tami has spent decades studying cultures through her extensive travels across five continents and has created cultural diversity workshops to promote social justice and cross-cultural awareness. She holds a BA in Economics with a concentration in International Relations from Clark University. Tami studied at the Ophelia DeVore School of Charm and the Fashion Institute of Technology, where she earned her Image Consultant Certification.
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If you had an issue with a product or service that can’t be resolved through a conversation with customer service, you may need to write a complaint letter to a company. In a formal complaint letter, you need to directly state your problem and the way you’d like the company to resolve it. In this article, we’ll walk you through every step of writing, formatting, and sending a company complaint letter, plus next steps if the issue still isn’t solved.